Terms and Conditions

Thank you for shopping with us, we truly appreciate your patronage and business.  The terms and conditions of our website use and sales are provided to ensure transparency and outline mutual responsibilities.

By using Oshawa Jewellery’s website, we assume you accept these terms and conditions. Do not continue to use the site if you do not agree to take all of the terms and conditions stated on this page.


The information on this web site is provided by Oshawa Jewellery Inc. solely for the user's information and it is provided without warranty, guarantee, or responsibility of any kind, either expressed or implied. We make every effort to ensure that all information is accurate and complete, however, we cannot guarantee its accuracy or integrity.


We employ the use of cookies. By using Oshawa Jewellery’s site, you agreed to use cookies in agreement with our privacy policy.

Most websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

Branded Items

We are authorized dealers of all branded product sold by us unless the item is clearly labeled as otherwise or is pre-owned.

Gem and Metal Grading

We take the utmost care to be transparent and forthcoming with any gem or metal grading and follow international standards as such.

Stock levels

We do our best to ensure our inventory is up to date and correct.  In the rare case where an item is sold in store before it can be allocated for online sale, we will contact you and offer whatever options are available including re-ordering from our suppliers, offering alternative related product, or a full refund.

Website Content and Errors

We take care to ensure there are no errors in our website content.  That being said, we are human and mistakes happen.  We reserve the right to change any content and cannot be held responsible for any mistakes or omissions including pricing mistakes.  We reserve the right to cancel any transaction at any stage of completion before delivery.

Sale Items/Special Orders/Custom Orders

All sale items, special orders or custom orders are final sale.  Anything that has been personalized or modified at your request is also final sale.